Excellent client support is paramount and takes priority at Ian Dore Creative. With past hosts and designers I’ve been on the end of shocking support myself and it’s not a great experience. Hanging on the phone, minute after minute, press 1 for this, 3 for that, 5 for a packet of crisps; only to get disconnected by some chap on the other side of world that you can’t understand! Its sub standard and unacceptable.
When you need support you talk direct to me. For a client that has a site designed and hosted by Ian Dore Creative, there are a myriad of methods to receive support. I’ve made it as simple as possible:
Via direct email or your content management system
Every client gets direct access to the dedicated support system and priority handling. Either through direct email or via the content management system.
Via the good old telephone
Clients are given an exclusive ‘client only’ contact number and for want of a better expression, its their hotline to me. No call centres, no holds, straight to source.
Clients are given a unique Skype user name and direct access to me via the ever popular VOIP system. If you haven’t got skype I suggest you bag it at the earliest opportunity.
Whichever way you choose to ask for support, I aim to have a response for you in under 2 hours. If not quicker. Its all UK based originating from Bath or the Isle of Wight. Either way, I’ve got it covered and your website is of the highest importance to me. Working hours are from 10am to 1900hrs to cater for people that may need help outside of their full time roles. However the email support system is 24 / 7. Superb support is right not a privelage.